Privacy
Privacy Policy
This page explains what happens to the information you share with us through this website, in plain language.
What we collect
When you submit our contact form, we collect your name, email address, and message, along with your company name and service interest if you choose to provide them. We do not collect any other personal information through this website beyond the analytics described below, which only runs if you consent to it.
How we use it
We use this information only to respond to your enquiry, for example to reply by email or schedule a call. We do not use it for marketing unless you separately agree to that, and we do not use it to make any automated decision about you.
Who sees it
Your information is not sold, rented, or shared with any third party. It is only seen by the Ventranex Group team members who handle enquiries and our email delivery provider, which processes the message solely to deliver it to us.
Analytics and cookies
We use Google Analytics 4 to understand how visitors find and use this website, for example which pages are viewed, how long visitors stay, and which page led them here. This is not activated automatically. It only begins collecting information after you click “Accept” on the cookie banner shown on your first visit, or later enable it through “Manage Preferences.” If you click “Reject,” no analytics cookies are set and no browsing data is sent to Google.
You can withdraw or change your consent at any time using the “Cookie Preferences” link in the footer of every page. Your choice is remembered on this device so the banner does not reappear once you have decided, until you clear your browser storage or change your preference yourself.
How long we keep it
We keep enquiry information only for as long as needed to respond to you and, where an engagement follows, for the duration of that relationship. Where no engagement follows, we delete it within a reasonable period.
Your rights
Under the Protection of Personal Information Act (POPIA), you have the right to ask what personal information we hold about you, to have it corrected, and to have it deleted. To exercise any of these rights, or if you have a question about this policy, contact us at projects@ventranexgroup.com.
Changes to this policy
If we change how we handle personal information, we will update this page. The version here always reflects our current practice.